Last updated: 7 October 2026

Overview

SA Auction Market delivers products to customers throughout South Africa. Every product displayed on our website is sold and fulfilled directly by SA Auction Market.

This policy explains our order processing time, shipping time, delivery charge and the responsibilities of customers when receiving an order.

Shipping Area

We currently deliver within South Africa only.

International shipping is not available.

Shipping Fee

A flat shipping fee of R950 per order applies to deliveries within South Africa.

The R950 shipping fee is the final standard delivery charge and is not calculated according to the customer’s location, product size, product weight or order value.

SA Auction Market is not VAT-registered. No VAT is added to the product price or shipping fee during checkout.

Processing Time

Processing time: 1–2 business days

Order processing begins after payment has been successfully confirmed.

During processing, our team verifies the order, prepares the products and arranges collection by the courier.

Orders placed on weekends or South African public holidays will begin processing on the next business day.

Shipping Time

Shipping time: 3–10 business days

Shipping time begins after the order has been processed and dispatched.

Delivery times may vary according to the delivery location, courier schedules, public holidays, weather conditions and circumstances outside our reasonable control.

Business days exclude weekends and South African public holidays.

Order Confirmation

After placing an order, the customer will receive an order confirmation using the contact information provided during checkout.

The order confirmation does not indicate that the order has been dispatched. Customers will be notified separately when their order has been processed and handed to the courier.

Order Tracking

Where tracking is available, customers will receive a tracking number or delivery information after dispatch.

Tracking information may take some time to become active after the courier has collected the order.

Delivery Address

Customers must provide a complete and accurate delivery address during checkout.

The delivery address should include:

  • Recipient’s full name
  • Street address
  • Suburb or area
  • City or town
  • Province
  • Postal code
  • Active telephone number

SA Auction Market is not responsible for delays caused by incorrect, incomplete or outdated delivery information supplied by the customer.

Customers who need to correct their delivery details should contact us before the order is dispatched. We cannot guarantee that an address can be changed after dispatch.

Delivery Requirements

The customer or an authorised recipient must be available to accept the order at the delivery address.

The courier may contact the customer using the telephone number provided during checkout to arrange or confirm delivery.

Customers should inspect the package when it is delivered and report visible damage, missing items or signs of tampering as soon as possible.

Failed Delivery Attempts

A delivery may be unsuccessful if:

  • The delivery address is incorrect or incomplete
  • Nobody is available to receive the order
  • The customer cannot be contacted
  • Access to the delivery location is restricted
  • The customer refuses delivery without an approved reason

Where a delivery fails because of information or circumstances within the customer’s control, the customer may be responsible for reasonable redelivery or return costs charged by the courier.

Delivery Delays

Occasional delays may occur because of:

  • Severe weather
  • Courier disruptions
  • Road closures
  • Public holidays
  • High seasonal delivery volumes
  • Industrial action
  • Natural disasters
  • Other circumstances outside our reasonable control

Where we become aware of a significant delay, we will make reasonable efforts to provide the customer with an update.

Damaged, Missing or Incorrect Orders

If an order arrives damaged, incomplete or incorrect, the customer should contact SA Auction Market promptly.

Please provide:

  • Order number
  • Customer’s full name
  • Description of the problem
  • Photographs of the product
  • Photographs of the packaging
  • Any other relevant delivery information

We will assess the matter and provide assistance in accordance with our Returns & Refunds Policy.

Customers should retain the product and its original packaging while the matter is being reviewed.

Ownership and Responsibility

SA Auction Market remains responsible for processing and fulfilling the customer’s order.

Ownership of the products transfers to the customer after successful delivery to the address supplied during checkout.

Policy Updates

SA Auction Market may update this Shipping & Delivery Policy when our delivery procedures or business requirements change.

Any updated policy will apply from the date it is published on this website.

Contact Us

For assistance with an order, shipping or delivery, please contact us.

SA Auction Market
Address: 137 Grahamstown Road, Deal Party, Port Elizabeth, Eastern Cape 6001, South Africa
Telephone: +27 68 837 0396
WhatsApp: +27 68 837 0396
Email: info@magenta-curlew-758165.hostingersite.com
Website: www.saauctionmarket.co.za