Last updated: 7 October 2026

Introduction

These Terms & Conditions govern the use of the SA Auction Market website and the purchase of products from us.

By accessing our website, creating an account or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, you should not use the website or place an order.

Nothing in these Terms & Conditions limits any rights available to customers under applicable South African consumer protection laws.

About SA Auction Market

SA Auction Market is a direct online retailer operating in South Africa.

Every product displayed on our website is owned, sold and fulfilled directly by SA Auction Market. We do not operate as a third-party marketplace, accept external seller listings or facilitate transactions between customers and independent sellers.

Products are sold at fixed prices. Customers do not place bids or participate in auctions through our website.

Website Use

You may use our website to:

  • Browse available products
  • Review product information and pricing
  • Create and manage a customer account
  • Add products to your cart
  • Place and pay for orders
  • Contact us for assistance

You may not:

  • Use the website for unlawful or fraudulent purposes
  • Attempt to gain unauthorised access to the website or customer accounts
  • Interfere with the operation or security of the website
  • Submit false or misleading information
  • Copy or misuse website content without permission
  • Place fraudulent orders
  • Use automated systems to disrupt or overload the website

We reserve the right to restrict access where we reasonably suspect unlawful, fraudulent or harmful activity.

Customer Accounts

Customers may create an account to manage orders, addresses and account information.

You are responsible for:

  • Providing accurate account information
  • Keeping your login details confidential
  • Preventing unauthorised access to your account
  • Informing us if you believe your account has been compromised

SA Auction Market will not be responsible for losses caused by a customer’s failure to protect their login information, except where the loss results from our negligence or unlawful conduct.

Product Information

We make reasonable efforts to ensure that product descriptions, specifications, conditions, images, prices and availability are accurate.

Product images are provided for identification and illustration. Colours and appearance may vary slightly because of lighting, photography, screen settings or manufacturer updates.

Products may be new, used or refurbished. The applicable condition should be stated on the product page.

Customers should review the product description, specifications, compatibility and condition before placing an order. If clarification is required, customers should contact us before purchasing.

Product Availability

Products are offered subject to availability.

Placing a product in the shopping cart does not reserve it. If a product becomes unavailable after an order has been placed, we will notify the customer and provide an appropriate alternative or a full refund for the unavailable item.

Pricing

All product prices are displayed in South African Rand unless otherwise stated.

The price displayed on the product page is the product price charged when the order is placed, subject to correction of an obvious technical or pricing error.

SA Auction Market is not VAT-registered. No VAT is added to the product price or shipping fee during checkout.

If an obvious pricing error affects an order, we will contact the customer before fulfilment. The customer may accept the corrected price or cancel the affected product for a full refund.

We will not increase the price of a confirmed order without the customer’s agreement.

Shipping Fee

A flat shipping fee of R950 per order applies to deliveries within South Africa.

The R950 shipping fee is the final standard delivery charge. It is not calculated according to delivery location, product size, product weight or order value.

We currently deliver within South Africa only.

Order Processing and Shipping

Processing time: 1–2 business days

Shipping time: 3–10 business days

Processing begins after payment has been confirmed. Shipping time begins after the order has been processed and dispatched.

Business days exclude weekends and South African public holidays.

Delivery times may be affected by courier disruptions, weather conditions, public holidays, road closures or circumstances outside our reasonable control.

Further information is available in our Shipping & Delivery Policy.

Placing an Order

To place an order, customers must:

  • Select the required products
  • Add the products to the shopping cart
  • Provide accurate billing and delivery information
  • Select an available payment method
  • Review the order information
  • Complete the checkout process

Customers are responsible for checking their product selection, quantity, delivery address and contact details before submitting the order.

After an order is placed, the customer will receive an order acknowledgement or confirmation using the contact details provided during checkout.

Order Acceptance

An order is accepted after:

  • The order has been successfully submitted
  • Payment has been confirmed
  • The products have been confirmed as available
  • No material pricing or technical error has been identified

We may cancel an order before dispatch where:

  • Payment cannot be confirmed
  • A product is unavailable
  • The customer provided incomplete or incorrect information
  • An obvious pricing or technical error occurred
  • Fraudulent or unlawful activity is suspected
  • Fulfilment is prevented by circumstances outside our reasonable control

If we cancel a paid order, the customer will receive a refund for the cancelled products and any applicable shipping amount.

Payment

Customers may use the payment methods displayed during checkout.

Payment must be successfully confirmed before order processing begins.

Customers are responsible for ensuring that they are authorised to use the selected payment method and that all payment information is correct.

SA Auction Market does not store complete payment-card details on its website. Payments may be handled by authorised third-party payment providers according to their security procedures and terms.

Order Changes and Cancellations

Customers should contact us as soon as possible if they need to change or cancel an order.

An order may only be changed or cancelled before it has been processed or dispatched.

Once an order has been dispatched, the customer may need to follow the applicable return procedure.

Delivery

Customers must provide a complete and accurate delivery address and an active telephone number.

The customer or an authorised recipient must be available to receive the order.

SA Auction Market is not responsible for delays caused by incorrect or incomplete information supplied by the customer.

Where delivery fails because of circumstances within the customer’s control, the customer may be responsible for reasonable redelivery or return charges imposed by the courier.

Inspection of Delivered Products

Customers should inspect their order promptly after delivery.

Damaged, incorrect, incomplete or materially misdescribed products should be reported to us as soon as possible.

Customers may be required to provide:

  • Order number
  • Description of the problem
  • Photographs of the product
  • Photographs of the packaging
  • Any relevant delivery information

The product and its packaging should be retained while the matter is being reviewed.

Returns

Eligible products may be returned within 14 days of delivery, subject to the requirements and exclusions stated in our Returns & Refunds Policy.

Unless the product is defective, damaged, incorrect or materially different from its description, returned products must generally be:

  • In their original condition
  • Safely packaged
  • Accompanied by all supplied accessories and documentation
  • Supported by proof of purchase

Customers must contact us before returning a product. Products should not be returned without receiving return instructions.

Refunds

Approved refunds are processed within 7 business days after the returned product has been received, inspected and approved.

The time required for the refunded amount to appear in the customer’s account may depend on the payment provider or financial institution.

Refunds will normally be issued using the original payment method unless another arrangement is agreed.

Further information is available in our Returns & Refunds Policy.

Defective or Incorrect Products

If a product is defective, damaged, incorrect or materially different from its description, customers should contact us promptly.

We will assess the matter and provide an appropriate remedy in accordance with the product circumstances and applicable South African consumer protection laws.

The available remedy may include repair, replacement or refund where applicable.

Product Warranties

Where a product includes a manufacturer’s or supplier’s warranty, the relevant warranty information may be provided on the product page, with the product or upon request.

Warranty coverage does not apply to damage caused by:

  • Misuse or abuse
  • Incorrect installation
  • Unauthorised modification or repair
  • Failure to follow operating instructions
  • Accidental damage
  • Normal wear and tear
  • Use of the product for an unsuitable purpose

Nothing in this section excludes any warranty or remedy that cannot lawfully be excluded.

Ownership and Risk

Ownership of a product transfers to the customer after full payment and successful delivery.

Customers should inspect deliveries promptly and report visible damage, missing items or signs of tampering.

Privacy and Personal Information

We collect and process personal information to:

  • Manage customer accounts
  • Process payments and orders
  • Arrange delivery
  • Provide customer support
  • Prevent fraud
  • Meet legal and operational requirements

Personal information is handled in accordance with our Privacy Policy and applicable South African data protection requirements.

Electronic Communications

By using our website or contacting us electronically, you agree that order confirmations, notices, invoices and other communications may be sent electronically.

Electronic communications sent by SA Auction Market satisfy any requirement that the communication be provided in writing, to the extent permitted by law.

Third-Party Services

Our website may use third-party services for payment processing, delivery, hosting, analytics and other operational functions.

These service providers operate according to their own terms and privacy practices. SA Auction Market remains responsible for its obligations to customers and does not transfer its role as the seller to those service providers.

Intellectual Property

The website design, text, graphics, logos, product presentation and other original content are owned by or licensed to SA Auction Market.

You may not reproduce, distribute, modify, publish or commercially exploit our website content without prior written permission, except where permitted by law.

Product names, trademarks and manufacturer materials remain the property of their respective owners.

Website Availability

We aim to keep the website available and functioning correctly. However, uninterrupted access cannot be guaranteed.

We may temporarily suspend access for maintenance, security, technical updates or circumstances outside our reasonable control.

We are not responsible for temporary website unavailability unless caused by conduct for which liability cannot lawfully be excluded.

Limitation of Liability

To the extent permitted by law, SA Auction Market will not be responsible for indirect or consequential loss arising from the use of the website or products.

Nothing in these Terms & Conditions excludes or limits liability where exclusion or limitation is prohibited by South African law, including liability arising from gross negligence, fraudulent conduct or a customer’s statutory consumer rights.

Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be handled in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or consumer dispute-resolution bodies.

Complaints and Disputes

Customers should contact us first if they have a complaint about a product, order, payment, delivery, return or refund.

Please provide the order number and a clear description of the issue. We will review the complaint and make reasonable efforts to resolve it directly with the customer.

Nothing in these terms prevents a customer from approaching an appropriate consumer protection authority or exercising any legal right.

Changes to These Terms

We may update these Terms & Conditions when our business procedures, website functionality or legal obligations change.

Updated terms will take effect from the date they are published on the website. Changes will not remove rights that have already arisen from a confirmed order.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be applied or removed only to the extent necessary. The remaining provisions will continue to apply.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy, form the agreement governing website use and purchases from SA Auction Market.

Contact Information

For questions about these Terms & Conditions, products or orders, please contact us.

SA Auction Market
Address: 137 Grahamstown Road, Deal Party, Port Elizabeth, Eastern Cape 6001, South Africa
Telephone: +27 68 837 0396
WhatsApp: +27 68 837 0396
Email: info@magenta-curlew-758165.hostingersite.com
Website: www.saauctionmarket.co.za