Returns & Refunds Policy

Overview

At SA Auction Market, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions and procedures that apply when a customer wishes to return a product, request an exchange, or receive a refund.

We accept returns for both defective and non-defective products, subject to the conditions and return period outlined below.

Return Eligibility

Customers may request a return for both defective and non-defective products.

A return may be requested where:

  • The item received is damaged, defective, or faulty.
  • The item received is incorrect.
  • The product significantly differs from its description.
  • The customer is not satisfied with the product, subject to the conditions of this policy.

To qualify for a return, the product must:

  • Be returned within 14 days of receipt.
  • Be in new or slightly used condition.
  • Include the original packaging, accessories, manuals, and documentation where applicable.
  • Be accompanied by proof of purchase or order confirmation.

Products should be returned in a condition that allows SA Auction Market to inspect and assess the item.

Return Period

Customers may request a return within 14 days of receiving their order.

Return requests submitted after the 14-day return period may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, faulty, or incorrect product, please contact SA Auction Market as soon as possible after delivery.

To assist with the review, we may request:

  • Order number
  • Product details
  • Photographs of the product
  • Photographs of the packaging
  • A description of the issue

Once the information has been reviewed, we will provide instructions for completing the return.

For approved returns resulting from a defective, damaged, incorrect, or verified error on our part, SA Auction Market will cover the applicable return shipping cost.

Return Process

Step 1: Contact Us

Contact our customer support team within 14 days of receiving your order and provide:

  • Full name
  • Order number
  • Product details
  • Reason for the return

Step 2: Return Approval

Once the return request has been reviewed and approved, we will provide the necessary return instructions.

Step 3: Return the Product

Customers may return an approved product:

  • In store, or
  • By mail

Customers returning a product by mail should package it securely and follow the return instructions provided by SA Auction Market.

Product Condition

Returns may be accepted for products that are new or slightly used, provided they remain in a condition suitable for inspection and processing.

Products should include their original packaging, accessories, manuals, and documentation where applicable.

Where a product has been damaged through misuse, negligence, or improper handling after delivery, the return may be subject to further assessment.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

Defective, Damaged, or Incorrect Products

Where a return is approved because a product is defective, damaged, incorrect, or affected by a verified error on our part, SA Auction Market will cover the applicable return shipping cost.

Non-Defective Returns

For returns requested for reasons other than a defect, damage, incorrect shipment, or verified error on our part, the customer is responsible for the return shipping cost.

Customers may also return eligible products in store, in which case no return shipping cost applies.

SA Auction Market does not charge a restocking fee for approved returns.

Refunds

Once a returned product has been received and inspected, SA Auction Market will assess the return and confirm the applicable resolution.

Where a refund is approved:

  • The refund will normally be issued using the original payment method where possible.
  • Refunds will be processed within the timeframe stated below.
  • The time for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.

Refund Processing Time

Approved refunds will be processed within 7 business days after the return has been approved.

Refund processing means that SA Auction Market will initiate the refund within this timeframe. The time required for the refunded funds to appear in the customer’s account may vary depending on the payment provider, bank, or financial institution.

Exchanges

SA Auction Market accepts exchanges for eligible returned products.

Where an exchange is approved, customers may be offered:

  • An exchange for the same product.
  • An exchange for a similar product, subject to availability.
  • Another appropriate resolution agreed with the customer.

Exchange availability may depend on product stock.

For non-defective exchanges, the customer may be responsible for applicable return shipping costs.

Restocking Fees

SA Auction Market does not charge a restocking fee for approved returns.

Order Cancellations

Customers who wish to cancel an order should contact SA Auction Market as soon as possible.

If an order has already been processed or dispatched, the customer may be required to use the standard return process.

Refused Deliveries

Customers are encouraged to contact SA Auction Market before refusing a delivery so that an appropriate resolution can be arranged.

Unapproved refused deliveries may be subject to applicable return or delivery arrangements.

Fraud and Abuse Prevention

SA Auction Market reserves the right to review return, refund, and exchange requests to prevent fraudulent or abusive use of this policy.

Where there is evidence of fraud, abuse, or misuse of the returns process, a request may be subject to additional review.

Policy Updates

SA Auction Market may update this Returns & Refunds Policy from time to time. Any changes will be published on this page.

Customers are encouraged to review the policy when making a return, refund, or exchange request.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

SA Auction Market
137 Grahamstown Road, Deal Party, Port Elizabeth, Eastern Cape 6001, South Africa

Phone: +27 68 837 0396
WhatsApp: +27 68 837 0396
Email: info@magenta-curlew-758165.hostingersite.com
Website: www.saauctionmarket.co.za

Our customer support team will be available to assist with return, refund, and exchange enquiries.